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 Frequently Asked Questions

        

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​What special services does Silk Horizon Tours offer?​

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We go the extra mile to make your journey unforgettable by creating culturally rich travel experiences.  Silk Horizon Tours combines expert local knowledge with a global perspective. We provide handpicked, highly skilled local tour guides who are passionate about sharing their deep understanding of Uzbekistan's history, architecture, and customs. From the moment you arrive at the airport to your departure, we prioritize your comfort and safety, ensuring a seamless and enjoyable experience. Our team goes above and beyond to create unforgettable memories, making your journey truly extraordinary.​ Enjoy complimentary photography and videography services during your tour. You’ll receive digital files of your memories at no extra cost after completing the trip.  Each participant also receives a reusable water bottle with a built-in filter to ensure clean drinking water throughout the trip.​​​​​​

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How do I get to Uzbekistan?​

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Traveling to Uzbekistan is straightforward, with Tashkent, the capital, serving as the main international gateway. Direct flights are available from New York City to Tashkent, providing a convenient option for travelers. From Europe, direct flights are available from London, Milan, Frankfurt, Munich, Madrid, Paris, Rome, Warsaw, and Athens. Uzbekistan Airways and other international carriers provide comfortable and reliable services. Regular flights also connect Tashkent with cities such as Delhi, Beijing, Bangkok, Istanbul, and Tel Aviv. We’re happy to assist you in booking your tickets.

 

You can contact us so we can even schedule a call or video call to guide you through the process. Please to schedule a call for more information.

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​​​​​                                                                 Is Uzbekistan a safe destination?

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Uzbekistan is considered one of the safest countries in the world for travelers. The country boasts a low crime rate and is renowned for the friendliness and hospitality of its people. Women travelers will also find Uzbekistan to be very welcoming and female-friendly, with a respectful and safe environment in both urban and rural areas. Uzbekistan consistently ranks high on safety indices for tourists. Locals are known for their warmth and eagerness to assist visitors, making solo and group travel alike a pleasant experience. Women travelers report feeling secure and respected, with many exploring the country independently. Safety remains a top priority for Silk Horizon Tours, and we ensure all accommodations, guides, and activities adhere to high safety standards.

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What’s the best time to visit Uzbekistan?

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Uzbekistan’s high seasons are in spring and autumn, offering pleasant days and cool evenings. These periods are ideal for exploring the stunning architecture and vibrant bazaars. Summer can get hot during the day, but the evenings are often delightful, especially in cities like Samarkand and Khiva. Winters can be chilly, but they bring fewer crowds and a peaceful charm to the historical sites. It’s an excellent choice for those who enjoy serene explorations.

 

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What should I wear in Uzbekistan?

 

Uzbekistan is a predominantly Muslim country but is also secular, and the dress code is generally relaxed. Visitors can wear comfortable and casual clothing. However, it is recommended to be mindful of cultural norms, particularly when visiting religious sites. Lightweight and breathable clothing is suitable for warmer months while packing layers or a light jacket is advisable for cooler evenings in spring and autumn. Comfortable walking shoes are essential for exploring historical sites.

 

When visiting religious sites, modest attire is appreciated. Avoid short skirts, shorts, and tank tops. Women are encouraged to wear long skirts, dresses, or loose-fitting pants paired with tops that cover the shoulders. Men should opt for long trousers rather than shorts at these locations. Dressing respectfully ensures a comfortable and culturally considerate experience throughout your journey.

 

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What kind of accommodations are provided?

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Silk Horizon Tours partners with comfortable 3-star and boutique hotels to ensure your stay is both pleasant and authentic. Depending on availability, accommodations include: The Inspira-S Hotel in Tashkent offers a modern and welcoming environment with excellent amenities. The Orient Star Hotel in Bukhara provides a boutique experience with charm and local flavor. In Khiva, we partner with the Annex Hotel or Khiva Residence Hotel for comfortable stays with unique ambiance. For relaxation after a day of exploration, the Marokand Spa Hotel or similar accommodations in Samarkand are excellent options. If these hotels are not available, we will ensure to find accommodations of the same class or higher, maintaining the quality of your experience.

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How should I handle money in Uzbekistan?

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The Uzbek som is the local currency. US dollars, euros, UK pounds, and Japanese yen can be exchanged at banks and hotels. Ensure your bills are in good condition, as damaged or marked notes may not be accepted. While ATMs and card payments are becoming more common, they are primarily available in major cities like Tashkent, Samarkand, and Bukhara. Carry cash as a backup for smaller towns and rural areas. Always count your cash at the exchange counter to avoid any discrepancies.

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​​​What should I know about handicrafts and souvenirs?

 

Uzbekistan is famous for its vibrant handicrafts. Antiques over 50 years old cannot be exported. Handmade items may require certification from the Ministry of Culture. Mass-produced souvenirs do not need special certificates, but keeping receipts is recommended. If there’s any doubt, customs officials can inspect items, so ensure proper documentation for unique purchases.

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What are your cancellation and refund policies?

To confirm your booking with Silk Horizon Tours, a non-refundable deposit of 20% ($355) is required. The remaining balance must be paid no later than 30 days before the tour begins unless a different arrangement has been agreed upon. For bookings made within 30 days of the tour’s departure, full payment is required immediately. Failure to make payments on time may lead to the cancellation of your booking.

 

Cancellation Policy:
Please note that all deposits are non-refundable. If you need to cancel your booking, the following charges apply:

• 30+ days before departure: Loss of deposit

• 15-29 days before departure: 30% of the total tour cost

• 7-3 days before departure: 50% of the total tour cost

• 48 hours or fewer before departure: 80% of the total tour cost*

 

* In the event of personal emergencies such as hospitalizations, accidents, or other uncontrollable situations, Silk Horizon Tours may offer a 50% refund or a 100% credit towards future travel. 

 

For tailor-made tours, specific cancellation policies will be communicated at the time of booking.

 

All cancellations must be submitted in writing to info@silkhorizontours.com

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Please note that no refunds will be given for unused portions of the tour once it has started. Any changes to your itinerary or early departures are at your own expense and require written notice.

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Travel Insurance:
Silk Horizon Tours is not liable for unforeseen events such as travel delays, visa issues, inaccessible attractions, or personal incidents like injury, illness, or lost belongings. Travel insurance is highly recommended and must cover personal injury, medical expenses, repatriation, lost luggage, and tour cancellations.

Any medical expenses incurred during the tour are your responsibility, and no refunds will be provided for such situations.

 

Cancellation by the Company:
Silk Horizon Tours reserves the right to cancel your booking if full payment is not received. 

 

If we are forced to cancel due to uncontrollable events such as political unrest, terrorism, or natural disasters, we will offer equivalent services or a full refund. No additional compensation will be provided for such cancellations.

 

Itinerary Changes:
While itinerary changes are rare, they may occur either before or after booking. Any minor changes will be communicated promptly. We reserve the right to adjust itineraries after departure if it benefits the tour experience. No compensation will be provided for changes due to force majeure events, including war, strikes, or natural disasters.

 

For further inquiries, please contact us at info@silkhorizontours.com​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​

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What do U.S., Canadian, UK, and EU citizens need to know about visas?

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Citizens from over 70 countries, including the United States, can now quickly and easily apply online for a Uzbekistan e-visa for visits of less than 30 days. The cost is just $20 for a single-entry visa or $35 for a multi-entry visa.

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You can apply  for an E-Visa at the official ELECTRONIC VISA PORTAL OF THE REPUBLIC OF UZBEKISTAN:  https://e-visa.gov.uz/main

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Visa-free Entry for U.S. Citizens under 16: U.S. citizens who are under 16 and traveling for tourism are eligible for a visa-free regime. They should present a valid U.S. passport at the point of entry and must be accompanied by their legal guardians. The period of stay generally will correspond with the duration of the visa of the accompanying guardian and will not exceed 90 days. 

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Visa-free Entry for Foreign Citizens over 55: U.S. citizens who are older than 55 and traveling for tourism are eligible for a visa-free regime with a valid passport. The period of stay cannot exceed 30 days.

More information for the U.S and Canadian visitors is available here: 

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                                                                                        https://uzbekistan.org/visa/

https://travel.state.gov/content/travel/en/international-travel/International-Travel-Country-Information-Pages/Uzbekistan.html

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              Citizens of over 90 countries (see list below),  including most EU member states, the UK,  Canada,  Mexico, Japan, Israel and South Korea, can enter Uzbekistan visa-free for up 30 days:

                                                                                                                             

                                                                                                                                                                                                                                                                                                   

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If you have any questions, feel free to reach out! We’re happy to assist via email or arrange a phone/video call to help.

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